MyStorefrontChat
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Terms of Service

Effective date: August 25, 2026

These terms are an agreement between MYSTOREFRONT INC (“MyStorefront,” “we,” “us”) and the business that uses MyStorefrontChat (the “store,” “you”). They cover the website inbox, the embeddable website chat and inquiry form, and connecting a Facebook Page or Instagram professional account so customer messages appear in the inbox. This page is the public Terms of Service URL for the MyStorefrontChat Meta app.

How we handle personal information is in the Privacy Policy. That policy is part of these terms.

1. Who these terms cover

Store operators sign in, configure a widget, and may connect Facebook or Instagram. You are the contracting party.

Customers message a store through the website widget, web form, Facebook Messenger, or Instagram Direct. They are not parties to this agreement. The store is responsible for its relationship with those people, including any required notices or consents.

2. The service

MyStorefrontChat lets a store:

  • Embed a website chat bubble and an inquiry form on websites the store lists under Allowed websites.
  • Receive those conversations in an inbox, with optional AI replies from the store’s own prompt, knowledge, and settings.
  • Connect a Facebook Page for Messenger and an Instagram professional account for Instagram Direct, using Meta’s login and APIs.
  • Reply from the inbox, including when a human takes over from the AI.

Accounts are provisioned by MyStorefront. Public self-registration is not offered on this product. You must keep login credentials under your control.

3. Facebook Messenger and Instagram

If you click Connect, you authorize our Meta app to access only the Page or Instagram professional account you select, for sending and receiving messages and keeping webhooks subscribed. You must have the right to grant that access (Page admin or Instagram professional account you manage).

You agree to Meta’s Platform Terms, Developer Policies, and Messenger and Instagram messaging policies when you use those channels. That includes Meta’s 24-hour messaging window and related rules. You will not use the connection to spam, scrape, advertise in ways Meta forbids, or access data Meta does not allow this app to use.

Message content is used only to operate messaging for your store (inbox, replies, optional AI and lead capture). We do not sell it or use Meta user data to train generalized AI models. Details are in the Privacy Policy.

You may disconnect Facebook or Instagram in widget Channels. You may also remove the app from Facebook or Instagram. If Meta sends a deauthorize or data-deletion request, we disable that connection and remove stored access tokens as described in the Privacy Policy.

4. Website chat and form

You may embed the snippets only on websites you control and that you list under Allowed websites. You are responsible for how the chat and form appear on those sites and for any collection of name, phone, or email from visitors.

5. AI replies

Optional AI replies are generated from your system prompt, knowledge, and the current conversation. They are not legal, medical, or professional advice and may be wrong. You are responsible for the prompt, knowledge you upload, and for turning the agent off or taking over when a human should reply.

Message text may be sent to the AI provider you configure (for example OpenAI) solely to generate a reply for that conversation.

6. Acceptable use

You will not:

  • Use the service for unlawful content, harassment, or to violate another person’s rights.
  • Attempt to access another store’s account, conversations, or tokens.
  • Interfere with the service, reverse engineer it except where the law allows, or overload it.
  • Use Messenger or Instagram in a way that violates Meta’s rules (including unsolicited bulk messages).

We may suspend or disconnect a channel or account if we reasonably believe these terms or Meta’s policies are being violated, or if Meta requires us to.

7. Billing

This product is billed through the MyStorefront subscription, not a separate card on this site. Cancellation and refunds follow your MyStorefront plan terms.

8. Availability and liability

We provide the service as-is. Meta, hosting, and AI providers can fail or change their APIs. We do not warrant uninterrupted service or that every message will be delivered.

To the extent the law allows, MYSTOREFRONT INC is not liable for lost profits, lost conversations, or indirect damages, or for Meta or AI provider outages. Our total liability for claims arising from the service is limited to the fees you paid for MyStorefront in the three months before the claim.

9. Changes

We may update these terms. The effective date at the top will change. Continued use after an update means you accept the revised terms.

10. Contact

MYSTOREFRONT INC
Questions: admin@cmsmystorefront.com
Support: mystorefrontcms.com/support

Terms URL for the MyStorefrontChat Meta app: https://chat.cmsmystorefront.com/terms